Refund policy

Return & Exchange Policy

At Pawsé, we want you and your pet to love every piece. If something isn't quite right, we're here to help.

Returns We accept returns within 15 days of delivery for items in their original, unworn condition with tags attached. To initiate a return, please contact us at info@pawsecouture.com with your order number and reason for return.

Exchanges We're happy to exchange items for a different size or style within 15 days of delivery, subject to availability. Reach out to us and we'll make it seamless.

Final Sale Items All discounted and sale items are final sale and not eligible for return or exchange.

Condition Requirements Items must be unworn, unwashed, and free of pet hair, odor, or damage. We reserve the right to refuse returns that do not meet these conditions.

Refunds Once your return is received and inspected, refunds will be processed to your original payment method within 5–7 business days.

Shipping Costs Return shipping is the responsibility of the customer unless the item arrived damaged or incorrect. We recommend using a trackable shipping method.

Questions? Reach us at info@pawsecouture.com— we're happy to help.